Privacy Policy

Who we are

Pan African Market operates the wallet, exchange and marketplace available at panafricanmarket.app. This policy explains what personal data we handle and why.

What we collect

Account details you give us: name, email address, phone number, country of residence and the funding method you choose.

Identity verification data: the identity document, selfie and address proof you upload so we can meet anti-money-laundering obligations.

Transaction data: wallet balances, transfers, exchanges, marketplace orders and the payment references our money partners return.

Technical data: device type, approximate location derived from your IP address and security events such as sign-ins and biometric unlocks.

Why we use it

To open and operate your account, move money you instruct us to move, and settle marketplace orders.

To verify your identity and screen transactions for fraud, sanctions and money laundering, as required by law.

To support you when something goes wrong and to improve reliability and security of the service.

Who we share it with

Regulated payment and payout partners that execute your transfers, identity verification providers, and cloud hosting and communication providers acting on our instructions.

Authorities and regulators where we are legally required to disclose information.

We never sell your personal data. Where you have accepted advertising cookies, limited measurement data is shared with Google Ads as described below.

How long we keep it

Identity and transaction records are kept for the retention period required by financial regulation, typically five years after your account closes. Other data is deleted once it is no longer needed.

Your rights

You can ask for a copy of your data, correct inaccurate details, close your account, or object to certain processing. Write to privacy@panafricanmarket.app and we will respond within 30 days.

Advertising measurement cookies

When you accept them, we use Google Ads measurement cookies (Google Ireland Limited) to see which adverts brought you to Pan African Market and whether a visit led to a completed sign-up. The data shared with Google for this purpose is the advert click identifier, the page visited, the time, and the fact that a sign-up was completed — never your name, identity documents or transaction details.

This is used only to measure and optimise our own advertising. In the European Economic Area, the United Kingdom and Switzerland these cookies stay switched off until you accept them in the cookie banner; elsewhere they run unless you opt out.

You can change or withdraw your choice at any time using the "Cookie settings" link in the footer of any public page. Withdrawal applies immediately; we keep a record of the choices you made and when, as proof of consent.

Text messages (SMS)

When you add your phone number, you agree to receive one-time verification codes and security alerts (for example payout confirmations) by SMS from Haven Global Exchange / Pan African Market. We do not send marketing texts. Message frequency varies with your account activity; message and data rates may apply.

Reply STOP to opt out or HELP for help, or email privacy@panafricanmarket.app. Mobile phone numbers and SMS consent are never sold or shared with third parties for marketing purposes; they are shared only with our SMS delivery provider to send the messages you request.

Security

Data is encrypted in transit and at rest, access is restricted to staff who need it, and sensitive actions require identity confirmation or fingerprint/Face ID on your device.